Terms And Conditions

Last Updated: 01/06/2026

Vaczip Travel Terms and Conditions

1. Introduction

Welcome to Vaczip Travel ("we", "our", or "us").

These Terms and Conditions ("Terms") govern your access to and use of the Vaczip Travel website, mobile applications, and any related services (collectively, the "Platform"). By accessing, browsing, creating an account, making an enquiry, or booking accommodation through the Platform, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

These Terms constitute a legally binding agreement between you and Vaczip Travel regarding your use of the Platform and any services provided through it.

Additional policies, including our Booking Terms and Conditions, Privacy Policy, Cookie Policy, and any property-specific rules, form part of your agreement with Vaczip Travel where applicable.

2. About Vaczip Travel

Vaczip Travel is an online travel marketplace that enables travellers to discover, compare, and reserve accommodation and related travel services offered by independent property owners, property managers, and other accommodation providers ("Property Providers").

Unless expressly stated otherwise, Vaczip Travel acts as an intermediary platform facilitating bookings between travellers and Property Providers. Vaczip Travel is not the owner, operator, manager, or controller of the accommodation listed on the Platform.

The legal entity operating Vaczip Travel is:

Vaczip Travel
Company Registration Number: 11830122
VAT number: GB233368744

Registered office:
Wigmore House, Wigmore Lane
Luton LU2 9TN, England, United Kingdom

Email: [email protected]
Phone: +44 7884 676930
Website: vaczip.com

Where local laws require a different contracting entity for certain countries or services, those details will be provided during the booking process.

3. Definitions

For the purposes of these Terms, the following definitions apply:

Account means a registered Vaczip Travel user account.
Accommodation means any property, such as a house, apartment, holiday home, serviced apartment, cottage or lodge, available for booking through the Platform.
Booking means a reservation confirmed through the Platform.
Booking Confirmation means the electronic confirmation sent after a booking has been accepted.
Booking Terms means Vaczip Travel's Booking Terms and Conditions together with any Property Provider's booking conditions.
Content means text, photographs, videos, reviews, descriptions, graphics, software, logos, and other material displayed on the Platform.
Guest means any individual occupying accommodation under a booking.
Platform means the Vaczip Travel website, applications, booking engine, APIs, and related digital services.
Property Provider means the owner, management company, or other supplier offering accommodation through Vaczip Travel.
Services means the booking, reservation, payment facilitation, customer support, and related services offered by Vaczip Travel.
User, you, or your means any individual or organisation accessing or using the Platform.

4. Scope of these Terms

These Terms govern:

access to the Platform;
use of our search and booking services;
user accounts;
communications with Property Providers;
payments processed through Vaczip Travel where applicable;
reviews and user-generated content;
all reservations made through the Platform.

Separate Booking Terms may apply to individual reservations and take precedence where they relate specifically to booking conditions.

Certain accommodation providers may also impose additional house rules, occupancy requirements, security deposit conditions, or local regulations. These will be displayed during the booking process and become part of your agreement with that Property Provider.

5. Eligibility

By using the Platform, you confirm that:

you are at least 18 years old or have legal capacity to enter into binding contracts in your jurisdiction;
all information you provide is accurate, complete, and current;
you are authorised to make bookings for yourself and any travellers included in your reservation;
you will use the Platform only for lawful purposes;
you will not make speculative, fraudulent, duplicate, or false reservations.

Vaczip Travel reserves the right to refuse bookings or suspend accounts where fraudulent, abusive, or unlawful activity is suspected.

6. Your Vaczip Travel Account

Some features of the Platform require registration.

When creating an account, you agree to:

provide accurate information;
maintain the security of your password;
notify us immediately of any unauthorised access;
keep your contact information up to date.

You are responsible for all activity carried out through your account unless caused by our negligence or a security failure on our part.

We may suspend or terminate accounts that:

violate these Terms;
engage in fraudulent activity;
abuse customer support;
interfere with Platform security;
infringe intellectual property rights;
repeatedly violate booking policies.

7. How Vaczip Travel Works

Vaczip Travel provides an online marketplace connecting travellers with accommodation providers.

Unless otherwise stated:

Vaczip Travel is not the owner of listed accommodation.
Property Providers are responsible for the accommodation they advertise.
Property descriptions, amenities, photographs, availability, and pricing are supplied by Property Providers.
Vaczip Travel uses reasonable efforts to maintain accurate information but cannot guarantee that every listing is free from errors or omissions.

A booking becomes binding only after:

payment requirements have been satisfied (where applicable);
the booking has been accepted or confirmed; and
a Booking Confirmation has been issued.

Vaczip Travel reserves the right to decline bookings where:

pricing errors occur;
payment authorisation fails;
fraud is suspected;
legal restrictions apply;
the Property Provider withdraws availability before confirmation.

8. Property Listings

Property Providers are responsible for ensuring that listings are accurate, complete, and regularly updated.

Listings may include:

descriptions;
photographs;
amenities;
availability calendars;
occupancy limits;
accessibility information;
house rules;
cancellation policies.

While Vaczip Travel takes reasonable steps to verify listings, we cannot guarantee that every description is completely accurate or that all facilities will remain available throughout your stay.

Images are intended to provide a general representation of the accommodation and may not reflect every room, feature, or seasonal condition.

Minor variations between published information and the accommodation provided do not necessarily constitute a breach of contract.

9. Availability and Pricing

Accommodation availability displayed on the Platform is subject to change until a booking has been confirmed.

Prices displayed may include:

accommodation charges;
applicable taxes where required;
mandatory service charges;
booking fees (where applicable).

Certain local taxes, tourism levies, cleaning fees, security deposits, facility fees, or government charges may be payable directly to the Property Provider and will be disclosed where known.

Vaczip Travel reserves the right to correct obvious pricing errors before confirming a booking.

If a pricing error is identified after submission of your reservation but before confirmation, we may:

offer the booking at the correct price;
allow you to cancel without penalty; or
decline the reservation where confirmation cannot legally be completed.

Currency conversion tools are provided for convenience only. Your payment provider may apply different exchange rates or additional charges.

10. Booking Process

10.1 By submitting a booking request through the Platform, you are making an offer to reserve the selected Accommodation subject to these Terms, our Booking Terms and Conditions, and any Property Provider-specific conditions.

10.2 A booking is not confirmed until:

the required payment or payment authorisation has been successfully completed (where applicable);
the Property Provider accepts the reservation (where required); and
Vaczip Travel issues a Booking Confirmation by email or through your Vaczip Travel account.

10.3 You are responsible for ensuring that all booking details, including guest names, travel dates, contact information, and any special requirements, are accurate before completing your reservation.

10.4 Special requests, including early check-in, late check-out, additional beds, parking, accessibility requirements, or room preferences, are requests only and cannot be guaranteed unless expressly confirmed by the Property Provider.

10.5 Vaczip Travel reserves the right to refuse or cancel a booking prior to confirmation where:

payment cannot be authorised;
incorrect pricing has been displayed due to a technical error;
availability has changed;
fraud or misuse is suspected;
the booking breaches these Terms or applicable law.

10.6 Booking confirmations are sent electronically. It is your responsibility to ensure that your email address is correct and to check your spam or junk folders if you have not received confirmation.

11. Payments

11.1 Payment options available for a booking will be displayed during the reservation process.

11.2 Depending on the Property Provider, payment may:

be collected in full at the time of booking;
require a deposit followed by a balance payment before arrival;
be collected directly by the Property Provider;
be payable upon arrival where permitted.

11.3 Where Vaczip Travel processes payments, you authorise us or our authorised payment service providers to collect the amounts due using your selected payment method.

11.4 You represent that you are authorised to use the payment method provided.

11.5 Prices are displayed in the currency shown during booking. Your bank or payment provider may apply exchange rates, currency conversion fees, or other charges outside Vaczip Travel's control.

11.6 Failure to complete payment by the required deadline may result in automatic cancellation of your reservation.

11.7 Where instalment payments are permitted, failure to pay any instalment by its due date may result in cancellation of the booking and the application of cancellation charges in accordance with the applicable Booking Terms.

11.8 Vaczip Travel reserves the right to perform payment verification and fraud prevention checks before accepting a booking.

12. Booking Changes, Cancellations and Refunds

12.1 Cancellation and amendment rights depend upon:

the Property Provider's cancellation policy;
the rate selected during booking;
applicable consumer protection laws.

12.2 Some bookings may be fully refundable, partially refundable, or non-refundable.

12.3 Any applicable cancellation deadlines and charges will be clearly displayed before you complete your reservation.

12.4 Requests to amend travel dates, guest numbers, or accommodation are subject to availability and may result in additional charges.

12.5 Refunds, where applicable, will normally be processed using the original payment method.

12.6 Processing times depend on payment providers and financial institutions and may take several business days after approval.

12.7 Vaczip Travel is not responsible for exchange rate fluctuations or fees charged by banks or card issuers when refunds are processed.

12.8 If a Property Provider is unable to honour a confirmed booking due to circumstances within its control, Vaczip Travel will use reasonable efforts to assist you in finding suitable alternative accommodation or arranging an appropriate refund in accordance with the applicable booking conditions.

13. Guest Responsibilities

13.1 Guests agree to:

comply with all applicable laws;
observe all house rules provided by the Property Provider;
respect neighbours and surrounding communities;
maintain the Accommodation in a reasonable condition;
avoid causing excessive noise, nuisance, or damage.

13.2 Guests are responsible for:

any damage caused by themselves or members of their party;
additional cleaning costs arising from unreasonable use;
missing items;
charges imposed by the Property Provider for breaches of house rules.

13.3 Guests must not:

exceed maximum occupancy limits;
hold unauthorised parties or events;
engage in illegal activities;
use the Accommodation for commercial purposes unless expressly permitted.

13.4 Property Providers may refuse entry or terminate a stay where serious breaches of house rules occur.

14. Property Provider Responsibilities

14.1 Property Providers are responsible for ensuring that:

listings are accurate;
accommodation complies with applicable laws;
licences and permits are maintained where required;
the Accommodation is available as booked except where prevented by circumstances beyond reasonable control.

14.2 Property Providers are responsible for providing:

clean and safe accommodation;
the advertised facilities and amenities, subject to reasonable maintenance and unforeseen circumstances;
accurate pricing and availability information.

14.3 Property Providers remain solely responsible for the accommodation services they provide and for complying with local legal requirements relating to those services.

Vaczip Travel does not control the day-to-day operation of individual properties.

15. Reviews and User Content

15.1 Guests may be invited to submit reviews following completion of their stay.

15.2 Reviews should:

reflect genuine personal experiences;
be accurate and truthful;
avoid offensive, discriminatory, defamatory, unlawful, or misleading content.

15.3 Vaczip Travel reserves the right to moderate, edit, refuse publication of, or remove reviews that:

breach these Terms;
contain abusive language;
include personal information;
promote unrelated businesses;
are fraudulent or misleading.

15.4 By submitting reviews, photographs, comments, or other content, you grant Vaczip Travel a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, translate, adapt, and distribute such content for the operation and promotion of the Platform.

15.5 You retain ownership of your original content but warrant that you have the necessary rights to submit it and that it does not infringe the rights of any third party.

16. Intellectual Property Rights

16.1 Unless otherwise stated, the Platform and all Content available on it, including text, graphics, logos, icons, photographs, videos, software, design, layout, trademarks, and databases, are owned by or licensed to Vaczip Travel or its licensors and are protected by applicable intellectual property laws.

16.2 You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for personal, non-commercial purposes.

16.3 You must not, without our prior written consent:

copy, reproduce, republish, distribute, or commercially exploit any Content;
modify or create derivative works from the Platform or its Content;
use automated software, bots, crawlers, or scraping tools to access or extract data from the Platform;
remove copyright, trademark, or proprietary notices.

16.4 All trademarks, trade names, logos, and service marks displayed on the Platform remain the property of their respective owners. Nothing in these Terms grants you any right to use them without prior written permission.

17. Privacy and Data Protection

17.1 Vaczip Travel is committed to protecting your personal information and processing it in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

17.2 Our collection, use, storage, and sharing of personal data are governed by our Privacy Policy, which forms part of these Terms.

17.3 By using the Platform, you acknowledge that your personal information may be shared with Property Providers, payment processors, customer support providers, and other trusted service providers where necessary to:

process bookings;
provide customer support;
comply with legal obligations;
prevent fraud;
improve our services.

17.4 We implement appropriate technical and organisational security measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17.5 You are responsible for ensuring that the personal information you provide is accurate and up to date.

18. Acceptable Use

18.1 You agree to use the Platform lawfully and responsibly.

18.2 You must not:

use the Platform for unlawful or fraudulent purposes;
interfere with the operation or security of the Platform;
upload viruses, malware, or malicious code;
attempt unauthorised access to any account, server, or database;
submit false or misleading information;
make speculative or fraudulent bookings;
impersonate another person or organisation;
harvest user information without authorisation;
engage in activities that disrupt other users' access to the Platform.

18.3 We may investigate suspected breaches of these Terms and cooperate with law enforcement or regulatory authorities where appropriate.

19. Fraud Prevention and Security

19.1 Vaczip Travel is committed to maintaining a secure booking environment.

19.2 We may carry out verification checks before accepting or processing bookings, including identity verification, payment validation, fraud screening, and security monitoring.

19.3 We reserve the right to:

refuse or cancel bookings where fraudulent activity is suspected;
suspend or terminate user accounts involved in suspicious activity;
request additional information or identification before confirming a reservation.

19.4 If fraudulent use of a payment method is suspected, Vaczip Travel may delay or refuse a booking until appropriate verification has been completed.

19.5 You must immediately notify us if you become aware of any unauthorised use of your account or any security breach affecting your account credentials.

20. Third-Party Services and Links

20.1 The Platform may contain links to third-party websites, applications, payment providers, mapping services, travel services, or other external resources.

20.2 These third-party services operate independently from Vaczip Travel and are subject to their own terms, conditions, and privacy policies.

20.3 Vaczip Travel does not control or endorse third-party websites or services and accepts no responsibility for their content, availability, security, or business practices.

20.4 Any transactions you enter into with third parties are solely between you and the relevant provider unless expressly stated otherwise.

21. Platform Availability

21.1 We aim to keep the Platform available at all times. However, uninterrupted access cannot be guaranteed.

21.2 The Platform may be temporarily unavailable due to:

scheduled maintenance;
emergency maintenance;
software updates;
technical failures;
telecommunications issues;
cyber security incidents;
events beyond our reasonable control.

21.3 Vaczip Travel may modify, suspend, withdraw, or discontinue any part of the Platform or its services at any time where reasonably necessary.

21.4 We are not liable for temporary interruptions that are outside our reasonable control or are required to maintain the security, integrity, or functionality of the Platform.

22. Disclaimers

22.1 The Platform is provided on an "as available" basis.

22.2 While Vaczip Travel uses reasonable care in operating the Platform, we do not guarantee that:

the Platform will always be available;
listings will always be error-free;
information supplied by Property Providers will always be complete or accurate;
all technical faults can be prevented.

22.3 Property descriptions, photographs, facilities, availability, pricing, and house rules are supplied by Property Providers. Vaczip Travel relies upon this information and cannot guarantee its accuracy in every instance.

22.4 Nothing in these Terms excludes any statutory rights that cannot lawfully be excluded under applicable law.

23. Limitation of Liability

23.1 Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any liability that cannot legally be excluded under applicable law.

23.2 Subject to Section 23.1, Vaczip Travel shall not be liable for:

indirect or consequential loss;
loss of profit, revenue, business opportunity, or anticipated savings;
loss of goodwill;
loss of data not caused by our negligence;
delays or failures caused by third parties or events outside our reasonable control.

23.3 Where Vaczip Travel acts solely as an intermediary between Guests and Property Providers, the Property Provider remains responsible for providing the booked accommodation and related services.

23.4 Vaczip Travel's liability arising from your use of the Platform or any booking shall, to the fullest extent permitted by law, be limited to the amount paid by you to Vaczip Travel in connection with the relevant booking giving rise to the claim.

23.5 Nothing in this Section affects your statutory consumer rights.

24. Indemnity

24.1 You agree to indemnify and hold harmless Vaczip Travel, its parent companies, subsidiaries, affiliates, directors, officers, employees, contractors, agents, and service providers against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

your breach of these Terms;
your misuse of the Platform;
your violation of applicable laws;
your infringement of the rights of any third party.

24.2 This indemnity applies only to the extent permitted by applicable law and does not affect any statutory rights available to consumers.

25. Force Majeure

25.1 Vaczip Travel shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond our reasonable control.

25.2 Such events may include, but are not limited to:

natural disasters;
severe weather;
floods, earthquakes, or wildfires;
pandemics, epidemics, or public health emergencies;
war, terrorism, civil unrest, or riots;
government actions or travel restrictions;
strikes or industrial disputes;
failures of telecommunications, utilities, or internet services;
cyber-attacks or other significant security incidents.

25.3 Where a Force Majeure event affects a booking, Vaczip Travel will use reasonable efforts to assist Guests and Property Providers in accordance with applicable laws and the relevant booking conditions. However, Vaczip Travel cannot guarantee refunds, compensation, or alternative arrangements where it is not the supplier of the travel services.

26. Suspension and Termination

26.1 You may stop using the Platform at any time.

26.2 Vaczip Travel may suspend, restrict, or terminate your access to the Platform or your Account where we reasonably believe that:

you have breached these Terms;
fraudulent or unlawful activity has occurred;
your use presents a security risk;
continued access may expose Vaczip Travel, Property Providers, or other users to legal or financial risk;
we are required to do so by law or a competent authority.

26.3 Where appropriate, we will provide notice before suspension or termination unless immediate action is necessary to protect users, comply with legal obligations, or maintain Platform security.

26.4 Termination of your Account does not affect:

completed bookings;
outstanding payment obligations;
rights or liabilities that accrued before termination;
provisions of these Terms intended to survive termination, including those relating to liability, intellectual property, indemnity, dispute resolution, and governing law.

27. Governing Law and Jurisdiction

27.1 These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

27.2 If you are a consumer resident in another country, you may also benefit from any mandatory consumer protection rights available under the laws of your country of residence where applicable.

27.3 Any dispute arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

28. Complaints and Dispute Resolution

28.1 Vaczip Travel aims to provide a high standard of service. If you have a complaint regarding the Platform or a booking, you should contact us as soon as reasonably possible.

28.2 Where your complaint relates to the accommodation itself, Vaczip Travel may work with the relevant Property Provider to help investigate and seek a resolution.

28.3 You agree to provide accurate information and reasonable supporting documentation to assist in resolving your complaint.

28.4 Vaczip Travel encourages disputes to be resolved through good-faith communication before legal proceedings are commenced.

28.5 Nothing in this Section limits any statutory rights you may have to seek legal remedies through the courts or other recognised dispute resolution procedures.

29. Consumer Rights

29.1 Nothing in these Terms excludes, limits, or restricts any rights that cannot lawfully be excluded under applicable consumer protection legislation.

29.2 Where these Terms conflict with mandatory legal rights available to consumers, those statutory rights shall prevail to the extent of the conflict.

29.3 If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

30. Changes to These Terms

30.1 Vaczip Travel may update these Terms from time to time to:

reflect changes in law or regulation;
introduce new products or services;
improve the operation or security of the Platform;
reflect changes to our business practices.

30.2 Updated Terms will be published on the Platform together with the revised "Last Updated" date.

30.3 Where changes materially affect your rights or obligations, we may provide additional notice by email, through your Account, or by other appropriate means.

30.4 Continued use of the Platform after updated Terms take effect constitutes acceptance of those revised Terms.

31. Electronic Communications

31.1 By using the Platform, you consent to receive communications from Vaczip Travel electronically, including by email, SMS (where applicable), in-app notifications, or through your Vaczip Travel account.

31.2 Electronic communications satisfy any legal requirement that communications be in writing unless applicable law requires otherwise.

31.3 You are responsible for maintaining a valid email address and ensuring that communications from Vaczip Travel can be received.

32. Entire Agreement and Severability

32.1 These Terms, together with our Booking Terms and Conditions, Privacy Policy, Cookie Policy, and any booking-specific conditions, constitute the entire agreement between you and Vaczip Travel regarding your use of the Platform.

32.2 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, where modification is not possible, severed from these Terms.

32.3 The remaining provisions shall remain valid and enforceable.

32.4 Any failure by Vaczip Travel to enforce a provision of these Terms shall not constitute a waiver of that provision or any other rights.

33. Contact Information

If you have any questions regarding these Terms or the Vaczip Travel Platform, you may contact us using the details below: