Cancellation policy
How to cancel a booking, and what happens to payments already made.
We understand that travel plans can change. We offer the following cancellation policy for bookings, subject to any specific terms confirmed at the time of booking.
1. Cancellations more than 5 days before check-in
Bookings cancelled more than 5 days before the scheduled check-in date are eligible for a 100% refund of the amount paid.
2. Cancellations less than 5 days before check-in
Bookings cancelled less than 5 days before the scheduled check-in date are eligible for a 50% refund of the amount paid.
3. Cancellations less than 24 hours before check-in
Bookings cancelled less than 24 hours before the scheduled check-in time are non-refundable. No refund will be issued.
4. Refund processing
Eligible refunds will be processed within 5 business days of the cancellation being confirmed. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
5. How to cancel
To cancel a booking, use Request cancellation on the My bookings page, or contact us through Support and provide your booking reference. Your cancellation will be assessed according to the applicable time period set out above.
We recommend reviewing this policy carefully before completing your booking.